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Overview
Finding a solution to manage your business's day-to-day IT Operations is a fine balance between the quality of service obtained and the size of your IT Budget. Hiring an IT executive gives you excellent responsiveness to your IT needs, but doing so will strain your budget. Conversely, inexpensive IT ad-hoc support makes your management happy, but IT service is slow and unresponsive, making IT operations a frustration to manage.
What options do you have?
Spiknet Solutions IT Managed Service uses a proven Process Flow that enables exceptional service quality and excellent responsiveness to customers needs.
Features
Dedicated Support Center
Spiknet Solutions have a dedicated and unparalleled IT Support Team, comprising of Phone / E-mail Technical Support Department, On-Site Technical Support Department, Technical Sales Department and Account Managers Department. This methodology and staff allocation policy has kept our customers delighted with our service deliverables.
Phone / E-mail Technical Support Department - 2 persons
On-site Technical Support Department - 15 persons
Technical Sales Department - 2 persons
Account Managers Department - 3 persons
Certified Engineers and Technicians
All our engineers are certified and qualified to provide sound and dependable solutions to our customers.
Engineer Certifications
- Novell Certified System Engineer (NCSE)
- Microsoft Certified System Engineer (MCSE)
- Cisco Certified Network Engineer (CCNE)
- Linux Professional Institute Certification (LPIC)
Wide Scope of Services
- Server Management Services (Linux, Novell, Microsoft, Unix
platforms)
- Desktop Computer Management Services
- Network Implementation and Security Services
- Data Center Outsourcing Services
- Managed Storage Services (Local and Remote Backup,
Disaster Recovery and Business Continuity Process)
Task Tracking Process
Spiknet Solutions IT Managed Services customers enjoy an unparalleled ability to stay up-to-date on the status of their IT matters, via systematic IT Maintenance Reports provided on-line after every IT Service provided to our customers. IT Audits on our customer systems are performed periodically to ensure our customers can make decisive IT decisions as they need.
Strategic Partnerships
- Novell
- Jardine One Solutions
- Ingrammicro Malaysia
- Pamos Laserjet
Key Performance Indicators
Currently, we have an average of 2 hours on-site response time and 2.5 hours problem resolution time.
Delighted Customers
Malaysian Aids Council
Regroup Associates Sdn Bhd
POS AD Group of Companies
Walton International (M) Sdn Bhd
Select Appointments (M) Sdn Bhd
Emrail Sdn Bhd
Nova Nusantara Sdn Bhd
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